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Returns are ONLY authorized for damages.
All sales are not subject to a refund. In some cases, only merchandise exchanges or store credit may be issued.
*CLAIMS FOR DAMAGES MUST BE MADE WITHIN 5 DAYS UPON RECEIVE OF MERCHANDISE.*
For returns after 7 days, all packages must be unopened and include original label.
(There is a 20% restocking fee for any unauthorized or overdue returns.)
Items should be unworn, unaltered, and unwashed with all the original tags.
(We do not accept incomplete packs.)
Cali Urbn will not issue a return authorization for damages and return claims after the 10 business days.
All discounted or sale items are final and cannot be returned.
Shipping and handling charges are not refundable.
To file a claim on a damage item or return please email firstname.lastname@example.org
Please include the following information to file a claim:
- Company name
- Invoice number
- Style number
- Qty and Color
- Image of units
- Reason of return